Question 1

How can I place an order/purchase?

Accepted Answer

To place an order with us, you can easily reach out to us here through any of our social media channels. Feel free to contact us through any of those channels to get the item you would like to order. Our team will be happy to assist you with your purchase. You can find a detailed, step-by-step guide on our Instagram by clicking on this link.
 
Please note that the prices mentioned do not include the shipping fee. The final price, including shipping, can be obtained by adding the item to your cart.

Question 2

Can I view the item before purchasing?

Accepted Answer

For items labeled with ”(local stock)”, yes — you may set an appointment to view the item in person.
For all other items, the standard waiting time is 7 working days. Most customers choose to purchase directly, and the item will be shipped to their doorstep. However, if you prefer to view it first, a 40% refundable deposit is required. The remaining balance will only be paid upon collection.
The deposit will be fully refunded if the item does not match the photos and videos provided.
 
Please understand that the deposit is necessary because these items are not kept in our Singapore outlet. Shipping them here without confirmation involves risks and costs if the item is eventually declined.

Question 3

What is the difference between Standard and Premium Delivery?

Accepted Answer

Standard Shipping: $30 SGD
1.Delivery is handled by our external delivery partners.
2.A delivery time will be provided to you.
3.Items will be delivered to your address with photo proof of delivery.
4.If no one is present, the item will be left outside your premises, accompanied by photo proof of delivery.
5.We are not liable for stolen goods, as photo proof will always be provided by the delivery partners.
 
Premium Shipping: $97 SGD
1.Delivery is managed personally by Project LFG staff.
2.You can select your preferred delivery time slots.
3.Entrupy certification and authentication are included for the purchased item.
4.All items are hand-delivered by our staff, ensuring that you can personally receive the goods at the selected time (with photo proof of delivery).
 
Local Delivery: $30 SGD (Applies only to local stock)
1.Delivery is managed personally by Project LFG staff.
2.You can select your preferred delivery time slots.
3.All items are hand-delivered by our staff, ensuring that you can personally receive the goods at the selected time (with photo proof of delivery).
(For Selected Hermès items, the Premium Shipping rate will be $207 SGD)

Question 4

Authentication and certification?

Accepted Answer

ENTRUPY AUTHENTICATION SERVICE
How It Works:
Entrupy uses AI and microscopy to scan and compare items against a vast database of authentic and counterfeit products. Results are highly accurate and objective, with a 99.1% accuracy rate.
 
Supportable Brands:
Entrupy supports brands like Prada, Dior, Chanel, Louis Vuitton, and more. Exotic Hermès items and Stamp W are not supported.
 
Fees:
SGD $80 per item; SGD $210 for selected Hermès bags.
 
Additional Reputable Authenticators:
In addition to Entrupy, we also offer authentication services through our other trusted partners, including CCIC, COIC, and ZIT-CIC.
Do note that the QR Certificate access is available for 14 days, but keeping the tag on the bag acts as lasting proof that it’s been authenticated.
 
Book your appointment here today

Question 5

Why are add-on services/accessories not shown on my invoices?

Accepted Answer

The add-on services and accessories aren’t stated on the invoice because the invoice is only meant to show the main product purchased. Any additional services or items like restoration, box, lock, or keys are recorded in our system separately based on the original bill we sent you on WhatsApp. Rest assured, everything you opted for has been noted and will be arranged accordingly.

Question 6

Can bags with replaced vachetta leather be authenticated?

Accepted Answer

In most cases, bags with replaced vachetta leather can still be authenticated by the majority of platforms. However, for certain models where the Louis Vuitton stamp is originally printed on the vachetta leather, some authentication platforms may reject them due to this modification.

Question 7

Are your items instock?

Accepted Answer

All items listed on Carousell and Telegram, including both our own and partner stocks, are in stock. If a customer is interested in something not listed or already sold, we turn to our consignment section. Here’s how it works:
• Clients consign with us by sending photos of their items.
•We send general photos and request additional photos or videos for customer review.
•If the customer is satisfied, the consigned item is shipped to us for authentication and quality control.
•Once approved, we send the item to the customer for final confirmation before shipping, essentially a consignment store to ensure a smooth process.

Question 8

Are all items listed on the website available?

Accepted Answer

We no longer update our site regularly. Our website serves as a catalog, providing a general overview of what we sell. You can place all orders through our live chat team, and we will send you an invoice afterwards.

Question 9

Are your items used or pre-owned?

Accepted Answer

Our focus is to make pre-owned items available to everyone at a low price, so unless explicitly mentioned otherwise, the majority of our products are pre-owned.

Question 10

What are the countries where you offer shipping services for your products?

Accepted Answer

We are pleased to offer international shipping services to a wide range of countries and regions such as: America, Australia, Canada, Dubai, Europe, Germany, Malaysia, the Netherlands, Taiwan, the United Kingdom, Switzerland, Hong Kong, South Korea, the Philippines, Cambodia, Thailand, Indonesia, and Vietnam.Please note that for countries not listed above, you may check directly with our Sales Advisors for shipping availability, estimated delivery timelines, and applicable fees.

Question 11

How long will it takes to receive my order?

Accepted Answer

Delivery time may range from 10 to 25 working days (including authentication process) subjected to custom delays depending on the nature of your order (local or overseas).

Question 12

Is it possible to cancel or make changes to my order?

Accepted Answer

Once we have accepted your order, we do not accept any cancellations. For changes to your shipping address, please navigate to our “About Us” page and scroll down to find our contact details.

Question 13

Why was my order cancelled?

Accepted Answer

If your order was canceled, it is most likely because the item you were interested in was sold to someone else just before you. We apologize for any inconvenience this may have caused. Rest assured, a refund has been initiated via our payment processor, and you can expect to receive it on the same day.
 
Please feel free to contact us if you have not received your refund after the stated duration.

Question 14

What are the ways to get in touch with your team?

Accepted Answer

If you need to reach us, you can either, connect with us here through our social media profiles or use the provided form to send us an email inquiry. Once we receive your message, we’ll do our best to reply to you as soon as possible.

Question 15

What currency should I use for payment as an overseas client?

Accepted Answer

Our company is based in Singapore, so all payments are collected in SGD. The other currency rates shown are only meant as a rough guide for our overseas clients. We truly apologize for any inconvenience and hope you understand, as exchange rates fluctuate constantly and we may not always be able to update them immediately.
 
Please note that any additional fees or charges will be borne by the buyer, as the quoted amount is based on the sum our company will be collecting or receiving.

Question 16

Is it possible to request an item that is not listed on your website?

Accepted Answer

At our store, we offer an LFG ‘specials’ form that allows us to cater to customers’ specific budget,conditions and other special requests. This personalized approach sets us apart from other stores and ensures that our customers receive the best possible service.
 
Simply click HERE to submit your request!

Question 17

Am I eligible for a refund after receiving the item?

Accepted Answer

A refund will be granted if the exact item fails authentication. Full information and proof from a reliable source must be provided, and the item must be the exact item, with no changes, parts swapped, or alterations. Additionally, a refund will be considered if the item significantly differs in appearance from the photos sent. 
We are proud and confident to say that none of the pairs our customers have received have failed further authentication. We take authentication and authenticity very seriously.
The company ‘LFG’ tags on the item must remain intact if you wish to receive a refund.
 
Please note:
- Returns are only accepted within 3 days of receiving the item.
- Returns are not accepted if there are no issues with the item. We do not offer returns for reasons such as a change of style, preference, or any other personal reason after receiving the product.

Question 18

Product Descriptions and Images Disclaimer

Accepted Answer

We strive for accuracy in the descriptions of the products displayed on all our platforms. However, since these descriptions are based on information provided by our Partners (who are responsible for them), we cannot guarantee that all details are always accurate, complete, or error-free. For more information about a product, please contact our Customer Service Advisors. The images of the products on the Website are for illustrative purposes only, and while we attempt to display colors accurately, we cannot ensure that your computer’s display of the images reflects the true color of the products.
1.Please be aware that for items that are pre-owned, they may show certain defects or signs of wear typical of secondhand goods. These may not always be detailed in the description or visible in the photos. Additionally, the color of the item in the listing may differ from the actual product due to lighting and the focus on highlighting darker areas.
 2. Any related accessories, such as guarantee cards, boxes, dust bags, invoices, hangtags, tassels, straps, etc., will be displayed in the listing photos. If an accessory is not shown/stated,in both description and photos,it will not be included. Please note that cancellations after payment due to missing accessories will result in the forfeiture of your deposit.
3.If the purchased item has any significant defects not mentioned in the product listing, please inform us on the same day you receieved your item so we can take appropriate corrective action.
4.All items undergo a thorough inspection and authentication by our in-house team of luxury appraisers. If you have concerns about the authenticity of your purchase, please provide the following evidence.
 
Customers whose offer(s) are accepted are assumed to have reviewed and understood our FAQ.
Please avoid using our photos to list items on your account, as this may lead to reports from other users and could result in the suspension of your Carousell account.
Terms and conditions are subject to change without prior notice, so we recommend checking our FAQ page regularly for updates.

Question 19

Delivery Information and Terms

Accepted Answer

The estimated delivery date for your products will be provided in your order confirmation email. If no estimated delivery date is given, we will deliver your order within 30 days of dispatch. We (not our Partners) provide delivery services and will strive to ensure your order arrives by the estimated date if provided. However, delivery may be delayed due to circumstances beyond our control. In such cases, we will arrange for your products to be delivered as soon as possible, but we will not be liable for any losses resulting from the delay.
Delivery times may vary based on product availability and your delivery address. Please note that delivery times are estimates and cannot be guaranteed. Your products will be delivered directly by our Partners, so your order may arrive in multiple deliveries and at different times.

Question 20

Privacy Policy

Accepted Answer

We only use your personal information in accordance with our Privacy Policy. Please take the time to read this carefully, as it includes important information about how we collect and use your data. By using the Website, you consent to the use of your data as described in our Privacy Policy and you warrant that all data provided by you is accurate.

Question 21

How are refunds calculated for payments made via Third-Party Payment Providers?

Accepted Answer

Refunds for payments made through Third-Party Payment Providers will be based on the amount actually received by Project LFG.

As payment providers may charge transaction, processing, installment, financing, or platform fees, these fees are deducted before the funds are received by us.

As such, any refund provided will be limited to the amount received by Project LFG and will not include any fees charged by third-party payment providers.

FAQ

Frequently asked questions